Elite Knowledge support

How can we help?

Find quick answers below, or contact us if you need help with your account, subscription, a class or an IELTS practice session.

Common support topics

If you cannot sign in, request a password reset using the email linked to your account.

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Open Settings and choose Manage billing to view, change or cancel your plan.

Tell us what happened and include the email linked to your Elite Knowledge account. Screenshots are helpful when reporting a technical issue.